About Resolv Healthcare, a Harris Revenue Cycle Business
We are a leading provider of technology-driven solutions that transform patient experience and financial performance for healthcare organizations.
Our mission is to provide healthcare organizations service and software technology solutions to enhance patient experience, financial performance, and productivity.
Our vision is to be the premiere healthcare RCM innovator, delivering best-in-class healthcare revenue cycle solutions and results.
Resolv has revenue cycle solution brands in our DNA. We formed in 2022, bringing together a suite of industry-leading healthcare revenue cycle leaders with more than 30 years of industry expertise—including Ultimate Billing, First Pacific Corporation, Innovative Healthcare Systems, and Innovative Medical Management. As we continue to expand, we remain dedicated to partnering with RCM companies that offer a variety of solutions and address today’s most-pressing healthcare reimbursement and revenue cycle operations complexities. Together, we will improve financial performance and patient experience and help build sustainable healthcare businesses.
Harris is a leading provider of technology-driven solutions that transform patient experience and financial performance for healthcare organizations.
As the Portfolio Manager of Resolv Healthcare, Alex manages the growth of the Revenue Cycle Solutions portfolio of businesses: First Pacific Corp, Innovative Healthcare Systems, and Innovative Medical Management, each serving a different revenue cycle market. Alex is a former Partner at Infosys Consulting and IBM GBS. He has also been the innovative and operations CEO, strategic growth and digital transformational leader of three North American Business and Technology Consulting Services and Software / SaaS companies for his French and German parent companies (e.g., Alti – Founder). Alex has led his customers and employers through business and technology enterprise applications modernizations through digital innovations strategies and transformations. His focus is on software and services for healthcare and life sciences sectors.
As the EVP of Resolv Healthcare / Ultimate Billing serving the ambulatory practices and the laboratory services providers, Kristen is responsible for the overall performance of the Operations, Professional Services, Finance, Client Support, R & D, Revenue Cycle and Sales teams ensuring effective and efficient processes to meet the needs of our customers. Kristen has almost 20 years of operational experience with several healthcare entities. Prior to her role with Resolv, Kristen served as Ultimate Billing’s VP of Operations for the previous 2 years where her primary responsibilities were managing all aspects of operations including a team of 300+ employees and management of over $25M in annual gross revenue billing and collections activities. Prior to Ultimate Billing, Kristen had been part of the Harris Ambulatory Group where she was responsible for a smaller RCM team as well as all customer and business operations for several core Practice Management and EMR technologies. Before being acquired by Harris, Kristen was a Vice President of Client Management for Optum overseeing a team of 15 client managers who supported their customers on multiple Optum technologies and services. Along with ensuring overall customer satisfaction this team would identify and execute on other ways Optum could partner with their respective customers.
As the EVP of Resolv Healthcare / First Pacific Corp serving the dental provider practice community, Celeste is responsible for the overall performance of the Operations, Professional Services, Finance, Client Support, R & D, Revenue Cycle and Sales teams ensuring effective and efficient processes to meet the needs of our customers. Prior to her role with Resolv, Celeste has worked in healthcare administration since 1991; served in various healthcare management capacities in both private clinic and hospital settings coordinating staffing, billing and administrative requirements. As owner and COO of SourceGroup CBO (2001-2020), Celeste had direct responsibility for all aspects of the business financials as well as all management aspects, client revenue cycles, practice management software implementations, training, and support. Since the acquisition of SourceGroup CBO by Harris/Resolv Healthcare, Celeste has served as VP of Strategic Services, focused on workflow efficiency, credentialing, shared services, integrations, and staffing resources.
As the EVP of Resolv Healthcare / Innovative Medical Management, Bassel brings 30 years of experience in the Complex claims Revenue Cycle Management space. Bassel has dedicated his life to developing systems and strategies to educate medical providers with the practical application of certain processes that would ensure they received maximum reimbursement for their claims within the injury-based medicine segment. Bassel has developed expertise in California workers Compensation and Personal Injury billing, collections, legal representation, and complete Revenue Cycle Management for medical providers of all specialties including hospitals and outpatient surgery centers. His expertise in the industry led him to develop a medical practice management software (Conexem Software) that is specifically designed to manage injury-based cases that is now used by more than 200 medical providers in California.
As the SVP of Resolv Healthcare / Innovative Healthcare Systems, Ron manages the growth of our Hospital and Hospital-based Provider solutions. Prior to being acquired by Resolv and Harris in 2021, Ron was the Founder and CEO of Innovative Healthcare Systems, Inc. (IHSI), a healthcare RCM and coding services company designed to meet the ever-changing needs of modern medical practice. Ron has more than 30 years of experience serving hospitals in the RCM/Health IT industry. He has strong business development, operations management, strategic partnerships, team building, public speaking, and revenue cycle expertise.
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